Scheduled Maintenance Notice – Server Outage in Progress

  • Friday, 11th July, 2025
  • 13:30pm

 

Dear Valued Client,

We are currently experiencing an unexpected hardware issue on one of our servers that hosts your services. Our upstream provider is actively investigating the problem, which appears to be related to a critical thermal shutdown of the server hardware.

As a result, your services are currently unavailable while emergency maintenance is underway.

???? Status:

  • Issue Identified: Thermal protection shutdown triggered by overheating CPU

  • Current Action: Awaiting datacenter technician intervention

  • Estimated Time to Resolution (ETR): Pending update from provider

  • Next Update: Within the next 60 minutes or as soon as new information becomes available

We sincerely apologize for the inconvenience and appreciate your patience while we work with the datacenter to restore full service as quickly as possible.

If you have any urgent concerns, please don’t hesitate to reach out directly.

 

Best regards,

 

Event Logs for the Provider Infrastructure:

EventID Timestamp GenID Sensor Name Sensor Number Sensor Type Sensor TypeCode EvtDir Type Event Data1 Event Data2 Event Data3 Description
 
0068
Friday, July 11th 2025, 1:17:15 pm
0020h CPU_THERMTRIP 93h processor 07h 6fh 01h ffh ffh Thermal Trip - Asserted
Event Data1 Thermal Trip
Event Data2 N/A
Event Data3 N/A
0067
Friday, July 11th 2025, 1:16:45 pm
0020h CPU_PROCHOT 91h processor 07h 03h 01h ffh ffh State Asserted - Asserted
Event Data1 State Asserted
Event Data2 N/A
Event Data3 N/A
0066
Friday, July 11th 2025, 1:16:42 pm
0020h CPU Temp 34h temperature 01h 01h 59h 5fh 5fh Upper Critical - Going High - Asserted
Event Data1 Upper Critical - going high
Event Data2 Reading that triggered event : 95 °C
Event Data3 Threshold value that triggered event : 95 °C
0065
Friday, July 11th 2025, 1:16:42 pm
0020h CPU Temp 34h temperature 01h 01h 57h 5fh 5eh Upper Non-Critical - Going High - Asserted
Event Data1 Upper Non-critical - going high
Event Data2 Reading that triggered event : 95 °C
Event Data3 Threshold value that triggered event : 94 °C
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